Roborock has been named the recipient of Canstar's 2026 Most Satisfied Customers award for robot vacuums, with Australian respondents rating the brand highest overall against other robot vacuum makers on the market.
Canstar surveyed 354 Australians, asking them to rate the robot vacuums they had owned or used over the previous three years. The assessment covered overall satisfaction, performance, features and functionality, battery and charging performance, design, ease of use, and value for money. Roborock said it was not only ranked first but was the only brand to score five stars in every category.
Company ties the result to feedback-driven development
Danni Li, Roborock's marketing lead, said the company was honoured by the recognition and described its measure of success as how much it can reduce the complexity of daily chores, freeing customers' time for other pursuits. Li said consumer centricity is a core value at the company, with its R&D team placing heavy emphasis on real customer feedback to shape subsequent products — examining what users like and dislike, what slows them down at home, and what they wish the products offered. Because the award was decided by people who actually use robot vacuums, Li said it was a particularly meaningful signal.
Two mopping models launched in Australia
Roborock also pointed to the recent Australian launch of the Saros 20 Flow and Qrevo Edge 2 Flow, both built around SpiraFlow 2.0, an update to the company's original roller mop system. According to Roborock, the system uses 16 pressurised clean water outlets to spread water across the roller, rotates the roller at 240RPM, applies 2.5 times more downward mopping pressure, and adds pressurised 100°C self-cleaning of the fresh-water roller, which the company says delivers a deep, hygienic clean with a 99% bacterial removal rate.
The flagship Saros 20 Flow has an 8.98cm body, 36,000Pa suction and AdaptiLift Traverse 3.0, which Roborock says can climb double-layer thresholds up to 8.8cm. Its AI RGB recognition distinguishes floor surfaces and mess types to adjust cleaning, while the DuoDivide main brush and dual lifting side brushes are claimed to reach a 0% hair tangling rate. The new RockDock provides 100°C pressurised mop washing and automated detergent dispensing.
At the same 8.98cm height, the Qrevo Edge 2 Flow is described as one of the slimmest roller mop robot vacuums on the market, with 35,000Pa HyperForce suction. For households with pets, Roborock claims a 100% hair pick-up rate on floors and a 15% higher pet hair pick-up rate. Its AI RGB recognition identifies floor types and spills and adjusts waterflow, and the unit lifts the roller mop by up to 15mm when it detects carpet, with an Automatic Roller Shield intended to keep carpets dry.
The performance figures above are the company's own claims for the new models, while the Canstar result reflects consumer survey responses rather than laboratory testing reported here.